Deleting your ProMan account
Effective July 27, 2026
This page explains how to delete your TFC Management LLC (“ProMan”) account and what happens to your data. For the full detail of what we keep after deletion and why, see our Privacy Policy.
Delete your account in the app
You can delete your account at any time from Settings → Delete account in the ProMan app on iOS, Android, or the web. You confirm by typing DELETE. Deletion is permanent and cannot be undone.
If you can't sign in
If you can no longer access the app, email privacy@proman-tfc.com from the address on your account and we will process your deletion request. We may need to verify that the account is yours before we act.
What is deleted
- Your personal details — name, email address, phone number, and postal address — are erased and cannot be recovered.
- Your password and any linked Google sign-in are permanently removed, so the account cannot be signed into again.
- Your contact details (email address, phone number, and any emergency contact) are removed from the tenancy and work-order records we can identify as yours. Your name stays on those records, because they have to show who the parties were.
One exception, so this is not overstated: if you are a landlord or property manager, your organization’s name is kept, because the records we must retain have to show who the parties were. If you named your organization after yourself, your name persists in that form. Tenant and service-provider organizations are renamed on deletion.
What we keep, and for how long
Deleting your account does not delete your organization’s property, lease, payment, and accounting records, any tax documents such as a W-9, or app diagnostics. We are required to retain these to meet tax, accounting, and landlord-tenant record-keeping obligations — generally a minimum of seven years. They are no longer linked to your account. We do not currently operate an automatic purge, so records may be held beyond the minimum period. The Privacy Policy describes each category in full.
When we may refuse
We may refuse deletion in two situations, and we will tell you which one applies: your organization still has other active members, or it still has active leases. This protects other people who depend on your account — tenants in particular. Resolve those first (transfer ownership, or end the leases) and you can then delete your account.
Questions
Contact us at privacy@proman-tfc.com, TFC Management LLC, 1070 Tupelo Way, Weston, FL 33327.